On Repair: A Story of a Broken Doorbell Button
In the office last week, we were discussing the importance of building repairable products. We are happy to say that we don't get a lot of calls requesting help with repairs, as our products are built to be sturdy in exterior applications.
Nonetheless, some of our doorbell buttons have been in the field for decades now, and once in while we hear from someone whose doorbell is looking a bit shabby or whose LEDs have bit the dust. Whenever possible, we offer replacement parts, such as resins (the rubbery part in our Square and Round buttons), faceplates, replacements for missing screws, etc. We will also provide replacement circuit boards when necessary (if you need one, please call or email us--we like to know if there is something going on with the installation or the product in these cases before we send another board out). Sometimes folks lose parts, too, such as True trim rings. If that happens to you, we can provide that missing part without replacing the whole doorbell button.
Sometimes, though, a doorbell button simply can't be fixed. Just after our conversation, we heard from a customer who had one of our now-discontinued R2 doorbell buttons on her house for over 15 years. This customer is local and brought the button in to see if we could revive the beloved beacon. Unfortunately this was one of these situations when there was just no way to adequately freshen it up. Luckily, the customer found a True doorbell button that satisfied the need. The next day they sent us these great photos of their replacement project.
So maybe this is a replacement story more than a repair story, but we thought it was a good example of our goals as a company in standing by our products and serving our customers. We hope that this True button will bring as much joy as its predecessor did! (Thanks to our customer who did not wish to be named for sharing these pictues).
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Elyana Clarke
October 04, 2022
Thank you a lot for taking the time for you to share such a piece of good information. They’re really helpful!